Terms and Conditions

1. Eligibility to use the application

You must be of legal age or have guardian consent to use the app and ordering services. By using the service, you confirm that you are legally eligible to enter into and comply with this agreement.

2. Account creation

Some services may require creating an account. When creating an account, you agree to:

• Provide accurate, complete, and up-to-date information.
• Keep your login credentials and password confidential.
• Remain responsible for all activity under your account.
• We may suspend or cancel accounts in case of violations or suspected misuse.

3. Orders

When you place an order through the platform, you commit to purchasing the selected products at the displayed prices and terms. We reserve the right to refuse or cancel orders for reasons including:

• Product unavailability.
• Errors in product description or pricing.
• Payment processing failures.
• Suspicion of fraudulent activity.
• Operational or logistical restrictions beyond our control.

4. Prices and payment

Prices include VAT unless otherwise stated. Payment may be made through available methods, including:

• Credit cards.
• Mada cards.
• Apple Pay.
• Cash on delivery when available.

5. Delivery and pickup

We aim to provide fast and accurate delivery within the covered areas. Delivery and pickup options include:

• Home delivery to the specified address.
• Branch pickup.
• Express delivery options when available.
• Order status tracking through the platform.

6. Cancellation and refunds

Orders may be cancelled before preparation begins, based on the displayed order status. Refunds or compensation may be considered in cases such as:

• A clear product defect.
• Receiving a product different from what was ordered.
• Material delay beyond usual times without appropriate notice.
• The product remaining in its original condition as much as possible when claiming.

7. Data protection

We are committed to protecting your personal data in accordance with our privacy policy. This includes:

• Collecting only the data needed to provide the service.
• Not sharing your data with third parties except for operational or legal necessity.
• Applying appropriate technical and organizational safeguards.
• Allowing you to request access, updates, or deletion of your data as permitted by law.

8. Liability and its limits

We make every effort to provide a reliable service. However, to the extent permitted by applicable law, we are not liable for indirect damages or delays caused by circumstances beyond our control, such as network outages, force majeure, or third-party errors.

9. Intellectual property

All platform content is protected by intellectual property rights owned by Labbani Restaurants or its licensors, including without limitation:

• Texts.
• Trademarks.
• Images.
• Logos.
• Designs.
• Software.

10. Amendments

We may amend these terms and conditions at any time. Any amendment takes effect once published on the platform, and continued use of the service after publication constitutes acceptance of the updated terms.

11. Applicable law

These terms are governed by the laws of the Kingdom of Saudi Arabia. Any dispute relating to the service will be handled as follows:

• Seek an amicable resolution first through support channels.
• Apply the relevant Saudi laws and regulations.
• Submit to the competent courts in the Kingdom when required.
• If any clause is found invalid, the remaining clauses remain in effect.